The Ministry of Civil Aviation has issued a notice to both Indigo and Mumbai airport after a video of passengers sitting on the tarmac and eating food went viral on social media.
The show cause notice was issued on Tuesday morning after Civil Aviation Minister Jyotiraditya Scindia held a meeting with all ministry officials at Monday midnight.
The notice held both Mumbai airport and IndiGo responsible for the incident and blamed them for not being "proactive in anticipating the situation and making the appropriate facilitation arrangements for passengers at the airport".
"The aircraft was allotted a remote bay C-33 (instead of a Contact Stand - an aircraft parking stand that is suitable for walking passengers to and from an aircraft from an allocated boarding gate), which further added to passenger woes and deprived them the opportunity to avail basic facilities like rest rooms and refreshments at the terminal," the government notice read.
