Ola Electric, the electric vehicle (EV) manufacturer seems to have landed in more trouble as the Ministry of Road Transport and Highways (MoRTH) has stepped in to investigate complaints related to its service and operations.
The Ministry of Road Transport and Highways (MoRTH) will initiate a formal probe this week, seeking a detailed report from Ola Electric to address the rising concerns from customers, reported Business Today TV citing its sources.
The complaints against Ola Electric have been growing in recent months, with issues ranging from service quality, customer support, to product reliability. This scrutiny has drawn the attention of MoRTH, which aims to ensure that the company complies with the expected standards in India's evolving EV market.
The ministry's involvement comes at a time when the EV sector is under the spotlight, as consumers increasingly look for reliable alternatives to traditional vehicles.
Ola Electric is already dealing with a show-cause notice from the Central Consumer Protection Authority (CCPA).
The notice highlights potential violations of consumer rights, particularly related to the company’s responsibility to provide effective and transparent customer service. The notice has raised questions about Ola Electric’s ability to handle consumer grievances and meet its obligations to customers.
Ola Electric has responded by stating that the CCPA's notice does not currently affect its financial or operational activities. The company has been given 15 days to submit its response to the authority, and it plans to provide supporting documents within the stipulated time frame.
However, this new probe by the Road Transport Ministry may increase pressure on the company, which is already dealing with complaints registered on the National Consumer Helpline. The helpline, operated by the Department of Consumer Affairs, has reportedly received more than 10,000 complaints against Ola Electric in the past year, with issues including delayed services, delayed delivery of new vehicles, and unmet service promises.
Source: India Today